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Field Deployment Services

Installation. Configuration.

UMS has an entire division dedicated to self-performing the installation of metering and network technologies. We are known throughout the industry for our efficient planning, rapid deployment and quality work. We hold installation, troubleshooting and network optimization certifications from the top metering manufacturers. On every job, field installation data is captured and sent back to your Utility Billing Software electronically; eliminating the need for manual entry.

To aid utilities in communicating the benefits and community impact of a mass meter change out, we have developed a comprehensive public relations resource library.  This library includes templates for:

  • Customer Letter – to make your customers aware of infrastructure changes. This letter can be mailed prior to meter installation.
  • Postcard – to be mailed prior to installation when exact installation dates are set. This will provide a second notice of changes and update customers with timeline information.
  • Door Hanger – for post-installation. Placed on customers’ doors, it will verify the meter installation has taken place.
  • Bill Insert – for mailing post-installation. It will apprise customers of any potential billing changes the homeowner may encounter with the new system.
  • News Release – for distribution to local media outlets announcing the implementation of the new system and the end of installation.
  • Web Page Reference – serves as a content guide for a FAQ page, as the utility may want to make this information available to customers.
  • Photos – of new products to include in awareness materials and on the web page.
  • FAQs – to prepare your staff to answer questions about the installation and to include on the web page.

Data Management

Integration. Automation.

UMS develops solutions that help adapt new technology into your current business processes. Often utilities want to aggregate data from different data sources, such as telemetry or SCADA data, Geographical Information System (GIS) data, or weather data, to help them make smarter decisions. Our Professional Service Engineers provide support for these requests.

Furthermore, UMS is uniquely qualified to more than just enable software to communicate with other systems, our experience allows us to help automate or improve a utility’s current business processes.

We also setup custom data exports, reports or integrate data into an online customer engagement or payment portal; the options of integrating data to or from other systems are endless.

  • Real-time Integration – We are capable of sending data to other systems as it is received in real time.
  • Integration Options – Whether it is a flat file, comma delimitated, scheduled or run on demand, the integration options are endless.

Program Management

Promote Ownership. Measurable Success.

A successful project begins with our XTS methodology and our Xchange Analytics Suite, and ends with the professionalism and experience of our project engagement teams. At UMS we emphasize balancing quantity and quality to achieve high production rates without sacrificing the overall quality of the project. This is accomplished through our knowledgeable engagement staff, proper training of our field crews and a well-developed quality control program, which is supported by our robust Xchange Analytics Suite. The physical installation of a meter is only one part of a mass meter deployment and must be accompanied by an equally important emphasis on accurate information and integration management. Meter replacement projects are multifaceted in nature and require knowledgeable leadership to ensure minimal disruption to both the utility and its community. The cornerstones to our technology deployments are Community, Utility and constant Communication between all parties.

Our XTS Program Management Methodology is based on the following guiding principles:

  • Promote and foster customer ownership of solution.
  • Establish and maintain consistent and regular touch-points with customer.
  • Ensure that project performance is visible, measurable, tracked and risks identified and mitigated – No Surprises!
  • Seek to minimize customer cost and time while still achieving engagement objectives.